Conversation Designer London (Hybrid - 2 days onsite) 600 per day (via umbrella) 6-month contract We're supporting a leading UK financial services organisation undergoing an exciting period of digital evolution. As part of this journey, they're looking for an experienced Conversation Designer to shape intuitive, human-centred conversational experiences across digital channels. This role is ideal for someone who is passionate about crafting clear, natural, and customer-friendly dialogue - someone who understands how to turn complex processes into seamless, supportive interactions. The Role You'll be responsible for designing end-to-end conversational journeys across chatbot and messaging platforms, ensuring interactions feel simple, engaging, and aligned to brand tone of voice. Working closely with Product, UX, Content, and Engineering teams, you'll help create digital conversations that genuinely improve customer experience - reducing friction, increasing clarity, and...

UX Designer (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As an Interaction Designer, you will play a pivotal role in our mission to improve customer acquisition and optimize onboarding journeys. You will work closely with a Content Designer and a Design Researcher, collaborating daily with Product Owners and Engineers to shape solutions that meet user needs and business goals. Key Responsibilities: Collaborate with cross-functional teams to design and enhance user interactions for our public website and mobile platforms. Focus on improving the onboarding experience for new customers, ensuring a streamlined and engaging process. Optimize existing onboarding journeys, addressing pain points and enhancing user satisfaction. Utilize a design library to create and maintain screens, ensuring...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role : Content Designer Location : London, 2 days per week on site required Duration : 6-month initial contract Rate : .00 via umbrella company We're partnering with one of the UK's largest and most recognised financial services organisations, currently undergoing major digital transformation. With millions of customers and a strong investment in design, technology and AI, this is an opportunity to help shape the future of digital banking at scale. The Role We're looking for a talented Content Designer to join a multidisciplinary design squad within an...