Senior Service Designer Fixed Term Contract until 1st Oct 2026 Home-based At Capita, we are building a modern, joined up learning ecosystem for our client - spanning digital and face to face delivery, data, and evaluation - so people can learn faster and prove what works. Job title: Senior Service Experience Designer Job Description: We’re hiring senior service designers to map the end‑to‑end ecosystem, design accessible, GDS‑aligned service, and co‑create with partners across education and technology. What we are looking for: Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes. Work includes a broad range of complex technical or professional activities, in a variety of...

Senior UX Researcher Contract: Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice is central to how digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research questions and select the most effective research approach Work closely with product, design, CX, data, and stakeholders to inform decision-making Conduct interviews, usability testing, concept testing, and journey research Synthesise insights and translate findings into...

Job Opportunity: Visual Designer / Product Designer (UX/UI) Location: London (2 days onsite - Tuesday & Thursday) Contract Type: Temporary (6 months) Daily Rate: Circa 600/Day Are you a passionate Visual Designer or Product Designer with a flair for creating outstanding user experiences? Our client, a leading organisation in the financial services sector, is seeking a talented individual to join their dynamic Devices Lab team. This is your chance to make a significant impact by redesigning their mobile banking app, enhancing everyday banking experiences for customers. The Role As a Visual Designer / Product Designer, you'll collaborate with a talented team of designers, researchers, content specialists, and data analysts. Your focus will be on delivering high-quality, user-centred mobile experiences with some involvement in web/browser journeys. What We're Looking For: To thrive in this role, you should possess the following: Proven Experience: A solid...

Job Title: Product Designer - Design System Location: City of London, 2-3 days per week Contract Type: Temporary (12 Months) Salary: DOE Working Pattern: Full Time Are you ready to make a significant impact in the world of financial technology? Our client, a leading financial institution, is seeking a talented Product Designer - Design System to join their dynamic team in the heart of London. If you have a passion for design and a knack for creating user-friendly experiences, this could be the perfect opportunity for you! About the Role: As a Product Designer, you will play a crucial role in enhancing both consumer (B2C) and developer (B2B) experiences. You'll be embedded in a design-led, cross-functional team, focusing on crafting consistent, scalable, and user-centric solutions across the payment ecosystem. Your expertise in design systems will help shape and evolve the standards that ensure outstanding experiences for customers and developers alike. What...

Content / Conversational Designer Duration: 6 Months (Possibility for extension) Location: London(2 days per week on site) Rate: A highly competitive Umbrella day rate is available for suitable candidates Role Profile In this role, you'll combine research and insights with people-focused language to refine and develop conversations with our customers. You'll collaborate closely with product teams, provide expertise in design, and ensure consistency in our customer interactions across various touchpoints. Key Responsibilities: Create engaging, readable, and accessible content for exceptional digital experiences. Develop empathy for our customers' needs, aspirations, and challenges. Act as the content expert in an agile environment. Strategically think about evolving conversations and identify opportunities for integration. Share expertise to shape the overall design approach. Maintain consistency in customer conversations across topics and touchpoints....

Content Designer (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates About the Role As a Content Designer, you will play a pivotal role in enhancing our digital communications. You will merge research and insights with clear, people-focused language to refine conversations that empower our customers. Your work will significantly influence how our customers interact with our products and services. Key Responsibilities: Create engaging, readable, and accessible content that enhances our customers' digital experiences. Utilise your knowledge of conversational design to create engaging dialogue flows for AI-driven customer interactions. Stay updated with industry trends, particularly in banking and AI, to inform content strategies and enhance user engagement. Develop empathy for our customers...