Job Title: Duty Manager Location: Bristol Airport Reporting To: Operations Manager Salary: Competitive Shifts: Shift pattern due to operational requirements; Rostered 4 on 4 off shift patterns Purpose: To ensure the effective supervision and performance management of staff in the Company’s operation working alongside the Operations Manager within the operation. To drive a culture of excellence in customer service and maintain an open and positive relationship with airlines and the airport authority. In addition, the Duty Manager will deputise for the Operations Manager as and when required. Key Responsibilities: Operational • Ensure that; all Airport Authority Service Level Agreements are met and maintained, the standards of service carried out meets the Company quality standards and the requirement of the Airline. Take appropriate action where standards and services are not being met. • Ensure that the “image” specified by the Company is...

JOB TITLE: Operations Manager LOCATION Bristol Airport REPORTING TO: Senior Operations Manager SHIFT PATTERN: The actual days and hours that you work each day (your “shifts”) will be organised in accordance with the needs of the airport or site contract and the needs of the operation   Rostered 4 on 4 off shift patterns. Rotation 4 days – 4 nights CONTRACTED HOURS: 40 hours per week SALARY: Competitive OVERVIEW OF JOB DESCRIPTION To ensure the effective supervision and performance management of staff in the Company’s operation, working alongside the Senior Operations Manager within the operation. To drive a culture of excellence in customer service and maintain an open and positive relationship with airlines and the airport authority. In addition, the Operations Manager will deputise for the Senior Operations Manager as and when required.   In achieving these standards, the Operations Manager is required to devise, influence and deliver opportunities that add...