BELMOND
Chelsea, London, UK
As Reception Supervisor at The Cadogan you will join our fantastic Front of House team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include Lead and Supervise: Oversee and coordinate the activities of the reception team to ensure efficient and effective service delivery in the absence of the Reception Manager and Assistant Reception Manager. Guest Services Excellence: Warmly greet guests, manage check-in/check-out processes, and proactively resolve complaints or concerns to ensure exceptional guest satisfaction. Operational Management: Maintain an organised and presentable reception and lobby area. Ensure strict adherence to hotel policies and procedures. Reservation Management: Assist with comprehensive guest reservation management, including booking, confirmation, and adjustments. Information & Concierge: Provide guests...