HAYS
Lancashire, UK
Executive Assistant Job Title: Executive Assistant (Complaints & Resolution)Contract: Permanent Salary: £36,999 per year Hours: Full-time, 37 hours per week Location: Fully Remote (UK) We are seeking a highly organised and detail focused Executive Assistant (Complaints & Resolution) to join a growing regulatory and professional standards environment. This role is central to ensuring that complaints and disciplinary processes are handled with fairness, accuracy and professionalism.Working as part of a specialist Complaints Team, you will support panels, legal assessors and managers throughout the full lifecycle of disciplinary cases. Key Responsibilities Act as minute taker for panels and disciplinary hearings (virtual and occasional in person), producing accurate, clear and impartial records of proceedings.Draft outcome letters and decisions based on panel findings, ensuring legal and procedural accuracy.Record case outcomes and decisions within internal systems,...
