Customer Service Administrator - Social Media Response Location: Edinburgh Central Job Type: Full-Time 12 month fixed term contract Salary: 24,500 Start Date: 2nd March 2026 About the Role We're looking for a proactive and digitally savvy Customer Service Administrator to join our team in the heart of Edinburgh. In this role, you'll be the first point of contact for customers reaching out via social media platforms, ensuring timely, professional, and empathetic responses that reflect our brand values. Key Responsibilities Monitor and respond to customer queries across platforms including Facebook, X (Twitter), Instagram, and LinkedIn Escalate complex issues to relevant departments while maintaining ownership of the customer journey Maintain accurate records of interactions using CRM tools Collaborate with marketing and communications teams to ensure consistent messaging Identify trends and feedback from social media to help improve customer experience Support general...

Customer Service Administrator - Social Media Response Location: Edinburgh Central Job Type: Full-Time 12 month fixed term contract Salary: 24,500 Start Date: 2nd March 2026 About the Role We're looking for a proactive and digitally savvy Customer Service Administrator to join our team in the heart of Edinburgh. In this role, you'll be the first point of contact for customers reaching out via social media platforms, ensuring timely, professional, and empathetic responses that reflect our brand values. Key Responsibilities Monitor and respond to customer queries across platforms including Facebook, X (Twitter), Instagram, and LinkedIn Escalate complex issues to relevant departments while maintaining ownership of the customer journey Maintain accurate records of interactions using CRM tools Collaborate with marketing and communications teams to ensure consistent messaging Identify trends and feedback from social media to help improve customer experience Support general...

IT Systems Administrator Hybrid/Edinburgh (infrequent visits to other sites) Up to £45,000 We are looking for a Systems Administrator who can implement, monitor, and support highly available IT solutions across multiple sites. As well as the day to day maintenance, you ll be influencing the design and delivery of the on-premise and cloud solutions for all corporate staff. You will be leading numerous projects, ranging from small scale implementations to new business-wide processes. Key responsibilities: Support our virtualised server and desktop environment, across both VMWare vSphere and Microsoft Azure Maintain our on-premises hardware across multiple UK offices, primarily storage and compute Manage both our on-premises AD environment and our Entra tenant Provision and update certificates and DNS for our public domains Act as an escalation point for the internal IT team, owning critical or high-level tickets, maintaining excellent communication with...

IT Systems Administrator Hybrid/Edinburgh (infrequent visits to other sites) Up to £45,000 We are looking for a Systems Administrator who can implement, monitor, and support highly available IT solutions across multiple sites. As well as the day to day maintenance, you ll be influencing the design and delivery of the on-premise and cloud solutions for all corporate staff. You will be leading numerous projects, ranging from small scale implementations to new business-wide processes. Key responsibilities: Support our virtualised server and desktop environment, across both VMWare vSphere and Microsoft Azure Maintain our on-premises hardware across multiple UK offices, primarily storage and compute Manage both our on-premises AD environment and our Entra tenant Provision and update certificates and DNS for our public domains Act as an escalation point for the internal IT team, owning critical or high-level tickets, maintaining excellent communication with...