LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ES SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 40 hours per week SALARY: Competitive ROLE OVERVIEW AND PURPOSE: The Helpdesk Administrator works alongside M&E Helpdesk and Helpdesk Coordinator to form part of the team responsible for the receiving, allocating and the progression of reactive emergency maintenance faults. KEY RESPONSIBILITIES: Key duties and accountabilities include: • Cover the helpdesk in the absence of Helpdesk Operative • Vetting service requests received via CAFM system. • Analysis of job history/running reports to avoid duplication. • Ordering parts required for the job. • Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. • Plan/Coordinate work for current and next day. • Escalate any complaints or issues as required. • Ensuing Reactive Work to Additional Work process is followed. • Manage the completion process, reviews, audit fails and ensure all...