The Opportunity Our client is an established financial planning business seeking an experienced client services professional to join their team in Nottingham. This is a client-focused role where you will take ownership of a portfolio of clients, acting as a key point of contact and ensuring they receive a first-class service throughout their relationship with the business. You will work closely with Financial Planners, technical teams and, where appropriate, clients' Legal and Tax Advisers to ensure advice and planning recommendations are implemented efficiently. Key Responsibilities Manage a portfolio of clients and act as the first point of contact for service enquiries Build and maintain strong, trusted client relationships through telephone, email and face-to-face contact Take ownership of client queries, ensuring they are resolved promptly and professionally Organise client and Planner meetings and coordinate the required documentation Gather and maintain...

Framework Administrator Contract: 12-month fixed-term contract The Role We are looking for a Framework Administrator to provide proactive, high-level support to legal departments, taking ownership of key client frameworks and helping to deliver an exceptional level of service. Reporting to the Framework Manager, you will play a central role in managing allocated frameworks, associated client accounts and service levels. You will work closely with the framework team, fee earners, central teams and external clients to ensure internal and external client expectations are consistently exceeded. Key Responsibilities Review Framework Agreements to identify and document client-specific protocols and processes. Implement guidance and training for support teams and monitor ongoing compliance. Manage and submit regular management information (MI) reports. Coordinate responses across multiple departments and produce reports assessing service levels and performance against...