Complaints Call Handler You'll be required to work full-time in the office during the initial training and accreditation period. Once signed off, the role will move to a hybrid working model. Rate: 150 per day via umbrella, increasing to 165 per day following successful completion of training and accreditation Hours: 37.5 hours per week, Monday to Friday between 8:30am and 6:30pm Duration: Until December 2026, with strong potential for extension About the Role We are seeking experienced and customer-focused Call Handlers to join a busy Complaints Team within a leading financial services organisation based in Cardiff. This role is ideal for individuals who enjoy engaging with customers, investigating issues, and delivering fair and effective resolutions. Working in a regulated environment, you will be the first point of contact for customers wishing to raise a complaint or discuss an existing case. You'll play a vital role in gathering detailed information, managing...