Job Title: Customer Care Specialist Agent Location: Liverpool City Centre on a hybrid working basis Salary: 28,459 per annum Job Type: Permanent, Full Time Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator? What You'll Be Doing: Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution Assisting customers/businesses with debts owed - ensuring these are recovered meeting both the customer and business needs. Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information...

AI Enablement Lead (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile The AI Enablement Lead is an exciting new role in the Data Analytics Function within the EMEA Data Management Office (DMO). They will work with Technology and Business leads to drive the adoption, governance, and value realisation of AI across the organisation. The role acts as a bridge between business needs and AI capabilities, supporting the development of use cases, driving user adoption, building organisational AI literacy, and establishing best practices for responsible AI usage. Key Accountabilities: Partner with Technology and Business teams to develop and execute the organisation's AI enablement strategy, accelerating the transition from AI experimentation to scalable, enterprise-wide adoption. Collaborate with...

Our client is a large services business based in the West Malling area. They are seeking to appoint an experienced and qualified Tax Manager to bolster their finance team. Client Details Our client is a large services business based in the West Malling area. They are seeking to appoint an experienced and qualified Tax Manager to bolster their finance team. Description Lead the preparation, review, and submission of corporate tax returns and statutory filings, maintaining robust supporting documentation and managing the recovery of R&D tax relief claims from HMRC. Oversee VAT, PAYE, and wider indirect tax compliance activities, including supporting customs clearance processes for imported goods and liaising with clearing agents to ensure the accurate assessment and payment of customs duties and import VAT. Manage the calculation of interim and year-end tax provisions for inclusion in statutory accounts, ensuring compliance with IFRS requirements, and...