Sopra Steria
Newcastle upon Tyne, UK
Are you someone who enjoys helping people find practical solutions while delivering a great customer experience? As a Collections Specialist, you'll play a key role in supporting customers who may be experiencing financial difficulties. Through meaningful conversations, active listening, and a tailored approach, you'll help customers understand their options and agree realistic repayment solutions. Working in a supportive, collaborative environment, you'll balance customer needs, client requirements, and regulatory standards to achieve fair outcomes. This is a hybrid role based from our Newcastle office at Quorum Business Park two days per week with the rest working from home. Working patterns operate between 8am and 8pm Monday to Friday, and 8am to 4pm on Saturdays, with time off in lieu for weekend working. What you'll be doing: Managing inbound and outbound customer communications relating to outstanding debt across phone, email and digital channels. Taking...
