Court Usher

Court Usher - (HMCTS)

Location: Cardiff Crown Court
Pay Rate: 12.21 per hour
Hours: 8:30am - 4:30pm (Full-time) - 37 hrs per week
Contract: 6-month temporary assignment, extension possibility
Employer: Brook Street (on behalf of HM Courts & Tribunals Service)
Start Date: Subject to vetting

Location: Cardiff Crown Court- The Law courts Cardiff, CF10 3PG

About the Role

Brook Street is currently recruiting for a Court Usher to work within HM Courts & Tribunals Service (HMCTS) at Cardiff Crown Court.

This is an excellent opportunity for someone looking to build a long-term career within the Ministry of Justice, and you'll play a vital role in supporting the day-to-day running of the court, acting as a key point of contact for court users and ensuring hearings run smoothly and efficiently.

Key Responsibilities

• Preparing courtrooms for hearings, trials, and meetings
• Calling parties into court and managing the flow of hearings
• Welcoming and assisting members of the public, legal professionals, and judiciary
• Escorting court users and providing clear information about proceedings
• Handling sensitive situations with professionalism and empathy
• Managing court files, documentation, and general admin tasks
• Operating court equipment (recording systems, computers, etc.)
• Supporting colleagues and judiciary outside of court sessions

What We're Looking For

We're looking for someone who is:

• Polite and professional at all times
• A strong communicator with excellent interpersonal skills
• Resilient, with the ability to handle potentially difficult or distressing cases
• Compassionate and empathetic, particularly when dealing with vulnerable individuals
• Organised and able to follow clear procedures
• Comfortable working in a structured, fast-paced environment

Requirements

• Minimum 2 GCSEs (Grade C/4 or above) or equivalent
  OR experience working in a busy public-facing role
• Basic IT skills

Additional Information

• Parking available on site
• Enhanced DBS check required (processed by Brook Street)
• 3-year activity check will be conducted as part of vetting
• Start date dependent on successful clearance

Why Apply?

• Gain valuable experience within the Ministry of Justice
• Be part of a role that directly supports the justice system
• Potential pathway into a permanent position/fix term contract with MOJ

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.