Independent Living Service Officer

Job Title: Independent Living Service Officer

Location: Central London

Salary: £32,464 per annum

Job type: Permanent, Full Time. 37 hours per week.

Closing Date: 25th November 2026.

Are you passionate about creating safe, welcoming communities? We are looking for an Independent Living Housing Officer to join our team at Ada Court. In this role, you'll play a key part in ensuring building safety, supporting residents, and helping our community thrive.

About the role:

As a Service Officer, as you'll be known internally, you will:

• Oversee building safety and ensure a secure environment for all residents
• Manage tenancies, including viewings, settling in new residents, and handling sign-ups
• Conduct fire risk assessments and report on any communal or individual repair requirements
• Take part in resident meetings and help resolve light anti-social behaviour issues as they arise
• Provide a friendly, approachable presence onsite, ensuring residents feel supported and valued

This is a hands-on, on-site role based at Ada Court.

Ada Court, built in 1969, offers a welcoming community environment with 146 studio flats and 65 one-bedroom flats for people aged 55 and over. The scheme also includes four specially adapted flats to support residents with disabilities.

Located on a pleasant residential street in the highly sought-after area of Maida Vale, the scheme benefits from excellent surroundings and strong local amenities.

About you:

You are a people person who can build rapport and show empathy, while also being confident and robust in your professional relationships. You're enthusiastic, energetic, and ready to make a real difference in the community.

To succeed in this role, you will need:

• Experience in tenancy management, including audits and signposting to additional support services
• A strong awareness of building health & safety issues
• Ability to work independently, using good initiative and judgement
• Excellent communication skills and the ability to build strong relationships with residents and colleagues
• Awareness of safeguarding issues, proactively ensuring residents are safe and protected
• Strong written, verbal, and IT skills
• A full driving licence and access to a vehicle for work purposes

About Us:

Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives.

Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act".

What's in it for me:

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

C&C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&C is passionate about supporting diverse candidates.

Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate.

Please click APPLY to be redirected to our website to complete your application.

Candidates with experience of: Housing Officer, Sheltered Housing Officer, Supported Housing Officer, Housing Services Officer, Tenancy Officer, Tenancy Management Officer, Scheme Manager, Housing Scheme Officer, Retirement Housing Officer, Retirement Living Officer, Extra Care Housing Officer, Resident Services Officer, Resident Support Officer, Housing Management Officer, may also be considered for this role.