New Era Residence is a growing, values-led care provider supporting young people and adults aged 17 to 25 with mental health needs, learning disabilities and/or autism in residential settings. Our services are registered with the Care Quality Commission and are built around person-centred, strengths-based practice.
We are committed to helping people live meaningful, independent and fulfilling lives within their communities. Our approach is proactive, therapeutic and preventative, with a strong focus on Positive Behaviour Support (PBS), risk reduction and wellbeing.
Our Values
All staff are expected to work in line with our core values, reflecting the CQC s Key Lines of Enquiry (KLOEs):
- Person-centred care people are at the heart of every decision; Proactive and preventative support reducing risk and avoiding crisis; Dignity, respect and inclusion
- Partnership working with families, professionals and the wider community; Continuous improvement and learning
Role Purpose
As a Residential Support Worker, you will provide safe, effective, responsive and person-centred support to residents in line with CQC regulations, individual care plans and organisational policies.
You will support residents with mental health conditions, learning disabilities and/or autism to develop independence, life skills, emotional wellbeing and positive outcomes.
You will:
- Promote independence, choice, control, dignity and inclusion; Support residents to achieve personalised outcomes; Reduce risks and promote positive behaviour
- Build positive and professional relationships with residents; Maintain accurate care records using Nourish
Key Responsibilities
- Provide day-to-day support in line with care plans, risk assessments and PBS plans; Support residents with personal care where required, maintaining dignity and respect
- Encourage access to education, employment, training, leisure and community activities; Support development of life skills including cooking, cleaning, budgeting, shopping and attending appointments
- Encourage residents to make informed choices and develop greater independence; Maintain appropriate professional boundaries
- Participate in handovers, staff meetings and effective team communication; Follow organisational policies, procedures and management instructions and work collaboratively with colleagues to provide consistent and continuous support; Attend supervision, training and other relevant meetings
Positive Behaviour Support & Wellbeing
- Use proactive strategies to prevent distress, reduce risk and promote emotional regulation; Respond calmly and professionally to incidents, behaviours of concern and crisis situations
- Follow agreed de-escalation techniques and restrictive practice guidance where applicable; Support residents to develop coping strategies and positive ways of managing emotions and behaviours
- Recognise and report changes in presentation, behaviour or wellbeing; Contribute to behaviour monitoring and reviews to support continuous improvement
Safeguarding, Risk & Compliance
- Recognise, respond to and report safeguarding concerns in line with local authority and organisational procedures; Promote openness, whistleblowing and professional curiosity
- Follow health and safety procedures and report hazards or concerns; Follow individual and environmental risk assessments and safe lone-working practices where applicable
- Maintain accurate and outcome-focused records using Nourish, including daily notes, incident reports and health updates; Contribute to reviews of care plans, risk assessments and outcome measures and understand and apply the Mental Capacity Act (2005) and best-interest decision-making; Maintain confidentiality and comply with data protection requirements and ensure residents are supported in a safe and respectful environment
Teamwork & Professional Practice
- Build positive relationships with residents, colleagues, families and external professionals; Act as a positive role model for good practice and professional conduct and communicate effectively with colleagues and contribute to shift handovers; Raise concerns appropriately with the relevant manager; Contribute to a positive, respectful and supportive team environment
Essential Criteria
- Aged 18 years or over; NVQ Level 2 / QCF Level 2 Diploma in Health & Social Care (or equivalent)
- Locations - Sutton Coldfield, Walsall and West Bromwich
- 6 months' experience supporting adults or young people with learning disabilities, autism, mental health needs and/or complex needs preferred; Driving Licence preferred
- Willingness to work flexibly, including weekends, nights and bank holidays
You should understand:
- Safeguarding adults and children; Whistleblowing procedures; Positive Behaviour Support and managing behaviours of concern; Professional boundaries
- Person-centred care; Risk management; Promoting independence, dignity, choice and inclusion and remaining calm and responsive during challenging situations; Strong verbal and written communication
Desirable Criteria
- Care Certificate; Experience working in CQC-registered residential services; Experience supporting people with autism, learning disabilities and/or mental health needs
- Understanding of Outcome Stars, life-skills frameworks or similar outcome tools; Experience working with children and young people
- Experience working in transitional services; Experience using electronic care planning and recording systems such as Nourish
Training & Development
You will:
- Complete a comprehensive induction programme; Undertake mandatory training including safeguarding, PBS, MCA, health & safety and autism awareness
- Receive ongoing training and development relevant to your role; Be supported to develop your knowledge and skills within health and social care and participate in supervision, appraisal and continuous professional development; Have opportunities to progress within the organisation where appropriate
PLEASE BE ADVISED THAT WE DO NOT OFFER VISA SPONSORSHIP AND CANNOT TAKE ON 20-HOUR RESTRICTIONS AS WE NEED STAFF WHO ARE ABLE TO COMMIT TO A SHIFT PATTERN.
Job Types
Full-time, Permanent/Part time available
- Benefits
- Casual dress
- On-site parking
