Job summary Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Are you experienced in live service IT Service Management?
Do you want to help shape an emerging function in one of UK governments largest IT environments?
Do you pride yourself in having the technical ability to fix complex issues and continuously improve systems?
If so, come and join us at DWP Digital.
The primary role of Centralised Application Support Services (CASS) is to provide application operations which deliver continuity of service for our users across DWP Digital services.
As an Application Operations Engineer, you will be:
- Working collaboratively with teams across Digital Group to ensure smooth running of operational processes.
- Providing service management expertise and technical skills to ensure service availability and the appropriate respond when issues occur.
- Affectively utilise Incident, Problem and Change and Release Mgmt. as well as automating and innovating via continuous improvement to enhance the services we provide for citizens.
Please note:There will be a contractual requirement to join an on-call rota providing overnight cover, for example 17:00pm 08:00am on weekdays, and 24 hours for weekends and bank holidays. The cover is shared around the team and would normally equate to being on-call for a week, every other week.
Job description As an Application Operations Engineer, you will support, manage, maintain, and continuously improve a single application or a suite of applications from a technical and IT Service Management perspective. These applications will range in technology, from Linux to Windows servers, relational and non-relational databases, Cloud and On-Premises based servers and various third-party software. There is also scope to be involved in the management of certificates and key exchanges and the diagnosing of networking issues.
You will follow IT Service Management best practice, using frameworks like ITIL, Agile and Scrum to ensure service and operational processes run smoothly and deliver value for the end user community, this includes:
- Proactively and reactively raising and investigating incidents. Troubleshooting issues reported by users and responding to customer requests.
- Carry out the investigation of relevant problem records for their applications.
- Actively contributes to the implementation of remedies and preventative measures.
- Proactively monitoring applications to ensure their health, availability, and stability.
- Raising, coordinating, and deploying changes into the test and live estate.
- Carrying out any required testing as part of these releases.
- Actively raise knowledge articles to provide guidance to other users and escalate ownership where required.
- Ensure all knowledge articles within the service you support are raised and are kept current, reviewed and are in line with best practice.
Working in a team with other Application Operations Engineers, this includes:
- Sharing your knowledge, experience and best practice including with Associate and fellow Application Operations Engineers.
- Escalating to Senior Application Operation Engineers and Lead Application Operation Engineers on success stories and service issues.
- Developing and maintaining strong working relationships with a multi-disciplinary team, including Service Owners; DevOps and Site Reliability Engineers; Architects; Testers; Business Analysts; Process Owners; external partners; Other Government Departments and many others.
- Taking the lead on or contributing to the identification and where possible implementation of continual service improvements with regards to both technical and process improvements.
- Actively raise risks when identified during your course of work and escalate ownership where required.
- Being an active member of Centralised Application Support Services function, sharing best practice and knowledge across the function.
- You will also take accountability for the development of the associate members within your team.
Person specification See selection process for further details.
If you would like to learn more about the role, please contact .
Behaviours We'll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
- Working Together
- Changing and Improving
Technical skills We'll assess you against these technical skills during the selection process:
Benefits
Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
Hybrid Working This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Salary Information New entrants to the Civil Service will join on band minimum.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.
Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.
Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.
Things you need to know
Artificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application Your application will consist of four parts:
1. A Personal Details application form.
2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.
3. Personal statement - up to 750 words. This statement should be used to provide examples of how you meet the essential criteria below:
- User Focus Evidence of successfully communicating technical information to users/stakeholders.
- Service Focus Evidence of collaborating with other technical teams to provide a quality service.
- Continual Service Improvement Evidence of proactively seeking and implementing improvement initiatives from a technical and process angle.
4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Service Management. This statement should be used to provide example(s) of how you meet the criterion below:
- . click apply for full job details
