Homelessness Coordinator

Homelessness Coordinator

We have an exciting opportunity for a Severe Weather Emergency Protocol (SWEP) Coordinator to play a vital role in delivering life-saving support to people experiencing homelessness during the coldest nights of the year.

If you are compassionate, calm under pressure and passionate about helping others, this could be an incredibly fulfilling role for you.

Position: Homelessness Coordinator (internally known as Severe Weather Emergency Protocol (SWEP) Coordinator)

Location: Brighton, First Base Day Centre

Salary: £28,608 per annum

Contract: Fixed-Term Contract until 31st March 2027

Hours: Average of 37 hours per week (the role will include Waking Night Shifts)

Closing Date: Sunday 4th October 2026 at 23:59

Interview Date: Friday 9th October 2026

About the Service

Working in partnership with Brighton & Hove City Council (BHCC) and Change Grow Live (CGL), the team deliver Group SWEP (Severe Weather Emergency Protocol) provision for people experiencing homelessness during periods of severe weather.

Group SWEP provides emergency overnight accommodation in a congregate (group) setting, ensuring that individuals at risk of rough sleeping have access to a safe place to stay, food, and essential support during severe weather events. The service is delivered collaboratively, bringing together statutory and voluntary sector partners to meet the immediate needs of vulnerable people and help connect them to longer-term support services.

About the Role

You will help provide a safe, warm and welcoming overnight shelter for up to 20 people at the First Base Day Centre when severe weather conditions are activated and temperatures are forecast to fall to 0 C or below.

This is a rewarding opportunity, ensuring some of the most vulnerable people have a place of safety when they need it most.

You will lead a small team of bank staff and have the full support of your experienced line manager who will provide practical guidance, expertise and encouragement throughout each SWEP activation, ensuring you have the resources and support needed to deliver this essential service effectively.

Alongside a dedicated team of Bank Cover Workers, you will help create a welcoming environment where people feel safe, respected and cared for, while gaining valuable experience in homelessness services and emergency provision.

Key responsibilities include:

• Coordinate the planning and operational delivery of Group SWEP provision when activated.
• Develop and manage staff rotas.
• Participate in the overnight delivery of SWEP as part of a team.
• Ensure sufficient supplies of food, bedding, sleeping equipment, and other essential resources are available.
• Liaise with security staff to ensure a safe and welcoming environment for clients, staff, and visitors.
• Work collaboratively with BHCC, CGL, and other partner organisations.
• Support individuals accessing SWEP provision with dignity, respect, and a trauma-informed approach.
• Maintain accurate records and ensure appropriate information sharing between partners.
• Respond effectively to operational challenges and emergencies during SWEP activations.
• Ensure health and safety, safeguarding, fire safety, and other relevant procedures are followed.
• Contribute to service reviews, debriefs, and the ongoing development of SWEP provision.

About You

We are looking for someone with good knowledge and understanding of issues surrounding homelessness.

You will have:

• Experience of working with people experiencing multiples challenges including mental health and substances misuse issues.
• Experience of Psychologically Informed Practice and providing Trauma Informed Care
• Knowledge of safeguarding, risk management, and health and safety management.
• Professional boundaries; safeguarding, accountability, and confidentiality within the workplace.
• Understanding of safeguarding responsibilities, including responding to concerns and escalation procedures.
• Strong IT and administrative skills.
• Ability to plan work, work independently and prioritise competing demands.
• Excellent interpersonal and communication skills.
• Ability to maintain effective communication and partnership working.
• Working flexible hours including nights, weekends, and public holidays.
• Ability to identify hazards and emerging risks relating to clients, colleagues, and the environment.

In Return

The charity is proud to have Gold Accreditation from Investors in People, be a Disability Confident employer, and part of the Mental Health at Work commitment.

You will also receive:

• 5.5% stakeholder pension scheme and life assurance
• Medical cash plan with Medicash
• Access to Learning & Development platform
• Free and confidential employee assistance helpline
• Cycle-to-work scheme
• Free 28-day Network Saver Brighton bus pass (new starters)
• Generous holiday allowance (starting at 27 days and rising to 32 with service)
• Opportunities to participate in wellbeing and fundraising activities throughout the year

Join an equal opportunities employer, committed to equality, inclusion, and diversity. Applications are welcomed from individuals with lived experience. Please let us know if you require any reasonable adjustments if invited to interview.

Please Note: An Enhanced with Adults DBS check will be required for this role.

You may be interested in this role if you have experience in the following areas Mental Health, Homelessness, Mental Health Outreach, Homelessness Outreach, Abuse, Substance Abuse, Criminal Justice, Rehabilitation, Rehabilitation Officer, Homelessness Case Worker, Mental Health Case Worker, Mental Health Support, Community Engagement, Community Outreach.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.