Student & Academic Support Officer

Student & Academic Support Officer

Location: SOAS University of London (Onsite)

Pay Rate: 19.59 per hour

Start Date: 7th October

Duration: 2 days per week for 4 weeks (ideally Wednesdays & Thursdays)

About the Role

We are seeking an organised and proactive Student & Course Administrator to support academic teams and students at SOAS University of London. This is an excellent opportunity for an experienced administrator who enjoys working in a busy, customer-focused environment and is passionate about delivering an outstanding student experience.

You will play a key role in supporting course administration, student communications, academic processes, and a range of administrative activities that contribute to the smooth running of academic programmes.

Key Responsibilities

• Provide administrative support to academic staff and students to ensure a high-quality student experience.
• Deliver excellent customer service to staff and students.
• Respond to student enquiries via Moodle, SID, telephone, email, and face-to-face interactions.
• Support the monitoring and recording of student attendance.
• Assist course teams with tutorial organisation, student allocations, attendance records, and associated communications.
• Maintain and update course communications through a variety of channels, including Moodle.
• Support the creation, maintenance, and population of course Moodle pages.
• Assist with student events, external speaker visits, trips, room bookings, meetings, and course calendar management.
• Support examination and assessment activities, including:
  • Exam board administration
  • Liaison with External Examiners
  • Dissertation title and supervisor coordination
• Assist with the preparation of teaching materials, unit guides, and handouts.
• Act as an effective liaison between students, academic staff, and specialist support services.

Essential Requirements

• Previous office administration experience.
• Strong IT skills, including proficiency in Microsoft Office applications and Microsoft Teams.
• Excellent written and verbal communication skills.
• Ability to build positive working relationships with academic and professional services staff.
• Strong organisational skills and attention to detail.
• Numeracy skills and experience using spreadsheets to analyse or manage data.
• Understanding of confidentiality and equality issues relating to staff and student matters.
• Degree or equivalent work experience.

Desirable Experience

• Experience working within Higher Education.
• Familiarity with Moodle and managing course pages.
• Experience servicing academic committees, including minute-taking and report writing.
• Knowledge of Quality Assurance processes within Higher Education.
• Understanding of wider sector issues affecting students.

Why Apply?

This is a fantastic opportunity to gain experience within a prestigious London university while supporting students and academic teams in delivering an exceptional educational experience.

Interested? Apply today with your CV to be considered for this opportunity.

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