SMS Assurance Product Manager

Job Title: SMS Assurance Product Manager

Location: Chester

Contract Type: 12 months

Rate: (Apply online only) per day (Umbrella)

Join our dynamic Employee Endpoints and Digital Strategy team, where we're on the lookout for an enthusiastic SMS Assurance Product Manager! This role is pivotal in supporting a portfolio of 130,000 corporate mobile devices across 40 countries. If you thrive in a fast-paced environment and have a passion for SMS technologies and compliance, we want to hear from you!

Your Role:

As the SMS Assurance Product Manager, you will:

• Enhance SMS Capture Assurance: Drive initiatives to ensure 100% compliance across all captured locations.
• Meet Legal Obligations: Ensure that SMS Capture services align with all legal and regulatory requirements.
• Maintain Audit Trails: Keep thorough documentation for compliance reporting and audits.
• Vendor Engagement: Lead collaborations with vendors onboard new SMS Capture products, ensuring global SMS coverage with effective capture controls.
• Define the Roadmap: Craft the SMS roadmap in line with industry standards, adapting to evolving business needs and technological advancements.

Ideal Candidate:

We're seeking a proactive individual with:

• Technical Expertise: Strong understanding of mobile networks, SMS protocols, and capture technologies. Familiarity with vendors like Smarsh and Telemessage is a plus!
• Experience in Monitoring: Proven track record in monitoring and troubleshooting messaging services.
• Knowledge of ITIL Processes: Familiarity with ITIL processes to enhance service management.
• Compliance Savvy: Understanding financial service compliance requirements to ensure adherence.
• Stakeholder Engagement Skills: Exceptional ability to engage with stakeholders and report findings effectively.
• Experience with SMS Compliance Capture vendors such as Smarsh, Movius, Telemessage, and LeapXpert.

Why Join Us?

• Impactful Work: Your efforts will directly influence the efficiency and compliance of our SMS services on a global scale.
• Collaborative Environment: Work alongside a talented team in a supportive and innovative atmosphere.
• Professional Growth: This contract offers a unique opportunity to expand your skill set and gain invaluable experience in the SMS domain.

If you're ready to make a difference and elevate SMS Assurance to new heights, we encourage you to apply! Embrace this chance to contribute to a forward-thinking organisation while developing your career.

Don't miss out on the chance to be part of a team that values innovation and compliance. We can't wait to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details in file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.