Implementation & Service Delivery Manager

Job Title: Implementation & Service Delivery Manager

Based: Hybrid, (with travel to Busy Bees Support Centre and nursery locations as required)

Contract: Full time, Permanent

Salary: Competitive DOE

About Busy Bees

Busy Bees Nurseries is the UK’s largest and leading early years education provider and the third largest globally, with over 1000 centres and growing. Since 1983, we’ve built a reputation for our award-winning culture and excellence in early years care and education.

As part of an exciting business transformation, we're introducing a new Managed Service Provider (MSP) model across our UK estate.

We're looking for an experienced Implementation & Service Delivery Manager to lead the successful rollout of this strategic programme across more than 220 nurseries, before taking ownership of the ongoing supplier relationship and service delivery.

This is a unique opportunity to play a pivotal role in delivering one of Busy Bees key operational transformation projects, working closely with operational teams, support functions, and our external MSP partner to ensure a seamless implementation and exceptional ongoing service.

About the Role

As the Implementation & Service Delivery Manager, you will lead the planning and delivery of the MSP implementation programme across our nursery network. You'll be responsible for ensuring each nursery is fully prepared for transition, coordinating implementation activities, managing stakeholder engagement, and acting as the primary interface between Busy Bees and our MSP partner.

Following successful rollout, you'll transition into owning the MSP relationship, ensuring contractual obligations are met, supplier performance is effectively managed, and the service continues to deliver value to the business.

About the Benefits

• Sector leading Family Leave.
• Big Benefits. Dedicated 24/7 employee benefits platform Hive (Reward Gateway)
• with retail, cinema, and travel discounts
• 35% Childcare discount.
• 33 days holiday inclusive of bank holidays and an extra day off for your birthday every year
• Further Training and development.

What You'll Be Doing

MSP Implementation & Programme Delivery

• Lead the planning and rollout of the Managed Service Provider (MSP) programme across 220+ Busy Bees centres.
• Manage the implementation plan, ensuring delivery to agreed timelines, milestones and business objectives.
• Coordinate centre readiness, including communications, training, stakeholder engagement and go-live activities.
• Act as the primary liaison between Busy Bees and the MSP supplier throughout implementation.
• Monitor project progress, risks and KPIs, providing regular updates to key stakeholders.
• Support Operations through change, ensuring successful adoption and resolving issues during transition to business-as-usual.

Service Delivery & Supplier Management

• Take ownership of the MSP contract and supplier relationship following rollout.
• Monitor supplier performance against agreed SLAs, KPIs and contractual commitments.
• Lead service reviews, governance meetings and continuous improvement initiatives.
• Manage Busy Bees' responsibilities within the contract, ensuring services continue to meet operational needs and deliver value.

What We're Looking For

You'll have:

• Experience delivering complex implementation or transformation projects across multiple sites.
• Experience managing third-party suppliers or Managed Service Providers (MSPs).
• Strong project planning, stakeholder management and operational delivery skills.
• The ability to manage multiple priorities, solve problems and influence stakeholders at all levels.
• Experience monitoring supplier performance against agreed KPIs and service levels.
• Excellent communication, organisation and relationship-building skills.

Desirable:

• Experience in a multi-site environment, such as childcare, education, retail, hospitality or healthcare.
• Knowledge of contract management, supplier governance and service transition.
• A recognised project management qualification (PRINCE2, Agile, PMP or equivalent).

Why Join Busy Bees?

This is an exciting opportunity to lead a high-profile transformation programme that will have a lasting impact across our UK nursery estate. You'll work alongside passionate colleagues who are committed to delivering operational excellence while supporting the very best outcomes for children and familie