Job Description
Key Responsibilities
Leadership & Team Management
Support the Registered Manager in leading the home, deputising in their absence
Mentor, guide, and supervise Team Leaders and staff to achieve high standards
Conduct regular supervisions, appraisals, and performance reviews
Assist with recruitment, induction, and training of staff
Plan and manage staff rotas to meet the needs of clients and maintain safe staffing levels
Care & Support
Ensure high-quality care is delivered consistently across the home
Support Adults in daily routines, education, activities, and life skills development
Build positive relationships with adults and families while promoting a safe and nurturing environment
Safeguarding & Professional Practice
Promote and maintain a strong safeguarding culture throughout the home
Ensure care plans, risk assessments, and behaviour management strategies are followed consistently
Support staff in managing challenging behaviour and maintaining professional boundaries
Ensure accurate recording and reporting, and contribute to care planning and reviews
Compliance & Operational Oversight
Ensure the home meets regulatory requirements.
Support the Registered Manager in auditing records, monitoring policies, and maintaining quality standards
Oversee health and safety, fire safety, and risk assessments
Contribute to budgeting, resource management, and operational planning
Partnership & Development
Build positive relationships with families, social workers, and other professionals
Support adults in maintaining meaningful connections where appropriate
Undertake mandatory and ongoing professional development, and support staff to do the same
Other Duties
Ensure compliance with organisational policies, procedures, and regulatory requirements
Promote equality, diversity, and inclusion in practice
Undertake additional duties as required to support the safe and effective running of the home
Model the organisation s values in practice and ensure they are embedded across the team
Qualifications
Essential
- Level 3 Diploma in care or equivalent
- Enhanced DBS check
Desirable
- Level 5 leadership/management qualification in residential care
- Experience as a Team Leader or Deputy Manager
- Experience supervising or mentoring staff
- Full UK driving licence
Skills & Attributes
Essential
- Genuine motivation to make a difference to people's lives
- Calm, reflective, and resilient under pressure
- Strong leadership, mentoring, and supervisory skills
- Excellent communication skills, both written and verbal
- Commitment to safeguarding and promotingpeople's welfare
- Ability to manage competing priorities and support a high-performing team
Desirable
- Experience working within a regulated residential care environment
- Experience supporting people with complex needs or challenging behaviours
- Budgeting or operational management experience
Knowledge
Essential
- Understanding of the needs of vulnerable people
- Knowledge of safeguarding and residential care regulations
- Awareness of equality, diversity, and anti-discriminatory practice
Desirable
- Knowledge of behaviour management strategies and risk assessment
- Understanding of staff supervision and coaching
- Understanding of HR processes relevant to residential care, including recruitment, disciplinary and grievance procedures, and performance improvement plans
Living Our Values
Essential
- Demonstrates professional, respectful, and accountable behaviour
- Acts with integrity and consistency, even in challenging situations
- Communicates openly and works collaboratively with others
- Shows compassion, patience, and commitment to supporting people
- Takes responsibility for their development and contributes positively to team culture
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