Job Description
Main purpose of the role:
The Team Leader plays a key role in supporting the delivery of high-quality, person-centred care within the service while providing day-to-day leadership and guidance to the staff team.
Working closely with the Deputy Manager and Registered Manager, you will lead shifts, support and mentor Residential Support Workers, and help ensure that individuals receive consistent, safe, and dignified care. You will act as a positive role model, supporting best practice, professional standards, and a calm, supportive environment.
This is a rewarding but responsible role that requires strong interpersonal skills, emotional resilience, sound judgement, and a genuine commitment to improving outcomes for the people we support.
Our Values and Ways of Working
We expect our Team Leaders to act professionally, respectfully, and with integrity at all times, taking responsibility for their practice while supporting others to succeed.
Our leaders are approachable, reflective, and lead by example. They take pride in how they represent themselves, the organisation, and the people in our care.
We value dependable individuals who bring consistency, positivity, and accountability to their role. We encourage learning and development, recognising that confident teams provide safer, higher-quality care.
We work collaboratively, valuing open communication, mutual respect, and a shared commitment to person-centred support.
Key Responsibilities
Leadership & Team Management
Lead shifts effectively, acting as the senior member of staff on duty when required
Provide guidance, support, and direction to Residential Support Workers
Ensure safe staffing practices and effective handovers between shifts
Support new staff during induction and act as a role model in practice
Escalate concerns appropriately to the Deputy Manager or Registered Manager
Care & Support
Deliver high-quality, person-centred care that promotes dignity, independence, and wellbeing
Support individuals with activities of daily living, personal care, health needs, and social inclusion
Encourage choice, independence, and involvement in everyday decision-making
Promote meaningful activities within the service and the wider community
Monitor individuals wellbeing and respond appropriately to changes
Safeguarding & Professional Practice
Promote a strong safeguarding culture and act promptly on any concerns
Ensure care plans, risk assessments, and support strategies are followed consistently
Support staff to manage complex or challenging situations calmly and professionally
Maintain clear professional boundaries and model best practice
Ensure confidentiality is maintained at all times
Recording & Accountability
Complete accurate, timely, and professional records and reports
Contribute to care planning, reviews, and internal monitoring processes
Ensure daily records and handovers are completed to a high standard
Support compliance with organisational policies and regulatory requirements
Partnership & Development
Develop and maintain positive relationships with families, advocates, healthcare professionals, and other partners.
Support adults in maintaining meaningful relationships and social connections where appropriate.
Undertake mandatory and ongoing professional development and support team members to do the same.
Health, Safety & Environment
Promote a safe, clean, and welcoming living environment
Follow health and safety procedures, including fire safety and infection control
Report incidents, accidents, hazards, or faulty equipment promptly
Administer medication only in line with training and policy
Other Duties
Promote equality, diversity, and inclusive practice
Drive company vehicles where required and in line with policy (if applicable)
Undertake additional duties reasonably required to support the safe and effective running of the service
Model the organisation s values and embed them in daily practice
Qualifications
Essential
- Level 3 Diploma in Health & Social Care (or equivalent)
- Enhanced DBS suitable for working with vulnerable adults
Desirable
- Working towards or willingness to undertake a Level 5 leadership qualification
- Full UK driving licence
Experience
Essential
- Experience working in a residential or supported living environment
- Experience supporting adults with care and support needs
Desirable
- Previous Team Leader or senior support role
- Experience supporting individuals with complex needs
Skills & Attributes
Essential
- Strong communication and leadership skills
- Calm, resilient, and confident in decision-making
- Ability to lead shifts and support staff effectively
- Professional, reliable, and flexible approach
Desirable
- Experience mentoring or supervising staff
Knowledge
Essential
- Understanding of person-centred care and safeguarding adults
- Awareness of equality, diversity, and anti-discriminatory practice
Desirable
- Knowledge of CQC fundamental standards
- Understanding of MCA and DoLS
Living Our Values
Essential
- Demonstrates professional, respectful, and accountable behaviour
- Acts with integrity and consistency, even in challenging situations
- Communicates openly and works collaboratively with others
- Shows compassion, patience, and commitment to supporting children
Job Ref:
