Senior Manager, Planning and Production Solutions—Label Operations

ROLE SUMMARY
 

Clinical Supply Operations (CSO) is part of Clinical Development & Operations (CD&O) Global Clinical Supply (GCS) Group. 
 

You will provide labelling and clinical supply system support for packaging & labelling operations, ensuring high-quality label design, production, and delivery to support clinical studies and patients. You will be responsible for enabling compliant, timely execution across supply chain systems while helping maintain inspection readiness and high operational quality. 
 

You serve as a subject matter expert within label operations, applying deep supply chain and system knowledge to oversee label creation in line with GMP and regulatory requirements, while driving mid- to long-term operational strategies. The role is accountable for advancing label system capabilities, improving processes, and enhancing overall operational efficiency within the label operations team.

KEY RESPONSIBILITIES 

• Serve as a subject matter expert in PRISYM360, Phrase Library administration and other labelling and inventory systems, providing end‑to‑end oversight and execution of label design, approval, printing, re‑printing, inspection, and inventory management, ensuring compliance with Good Manufacturing Practices (GMP) and applicable Regulatory Requirements.
• Apply technical expertise across CSO enterprise systems (e.g., PRISYM360, EMD365, Clementine,) to execute packaging, labelling, and distribution (P/L/D) activities and ensure delivery of high-quality clinical supplies. 
• Define strategy, and lead the generation, execution and approval of complex label designs, reports, and print requests for internal label operations and external vendors, including support for Trial Master File documentation. 
• Proactively monitor evolving clinical regulatory requirements, assess impacts to existing procedures and practices, and lead the implementation of new global standards and technologies to enhance identification and traceability of our clinical trial supplies across CSO supply chain enterprise systems all the way to sites. 
• Continuously evaluate processes and drive improvements within P/L/D enterprise systems and the associated operating model to enhance efficiency, quality, and compliance. As a subject matter expert, the PPS Senior Manager is also responsible for advancing and optimizing CSO operational processes. 
• Support metrics and KPIs development and operational reporting to ensure data accuracy, consistency, and inspection readiness. 
• Collaborate with Global Clinical Supply (GCS), Partner Lines and external vendors to understand trial specific label design requirements and execute P/L/D transactions in CSO system, enabling timely delivery of clinical supplies to support clinical studies and patients. 
• Participate in CSO and GCS operational compliance and inspection readiness. 
• Develop ideas in line with Pfizer Purpose Blueprint and AI initiatives, translating concepts into practical solutions that support long-term strategic objectives. 
• Drive the organizational roadmap by identifying high-value AI use cases that strengthen business resilience and innovation. 
• Effectively manage and execute P/L/D workload using strong project management practices, proactively identifying risks, creating plan, and execute operations in line with portfolio, study and patient needs. 
• Build and maintain strong collaborative relationships with internal stakeholders and external partners including vendors, to identify opportunities for process improvement, implement innovative solutions, and lead continuous improvement initiatives aligned with PPS and CSO priorities. 

MINIMUM QUALIFICATIONS  

• MBA, MA/MS or Bachelor’s degree with a strong relevant clinical supply operations experience.  
• Experience with a clinical supplies labeling and content management system.
• Strong working knowledge of complex clinical label designs, GMP documentation and regulatory requirements. 
• Strong project management and prioritization skills within Clinical Operations Supply environment.  
• Strong communication skills—written, verbal and presentation. 
• Strong customer relations and negotiation skills.
• Experience achieving results as an individual contributor and through project teams.
• Proficient in Microsoft Office programs.

PREFERRED QUALIFICATIONS 

• Experience with PRISYM360 clinical labelling system
• Clinical Pharmacy and/or Clinical Regulatory experience 
• Experience of managing operations
• Lean or Six Sigma training 
• Experience with supply chain enterprise systems

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Occasional travel to vendor sites may be required. 

Work Location Assignment:  This is a hybrid role requiring you to live within commuting distance and work on-site an average of 2.5 days per week.
 

Purpose 

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility  

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!  

Equal Employment Opportunity 

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.