Delivery Coordinator, leading creative business

• £32,000 - £36,000 DOE
• London

A leading British creative product brand who is fiercely committed to sustainability is looking for their next great hire. This design-led brands' beautifully crafted products sit on the shelves of leading retailers across the globe, this is a company that has grown from a passion into a powerhouse, and they've built a vast loyal customer base.

As Delivery Coordinator, you'll be the engine behind seamless, on-time deliveries from global suppliers to retail customers worldwide, ensuing the smooth running of deliveries throughout the business. You'll work hand-in-hand with the buying, supply chain, sales, and warehouse teams, managing FOB & ExWorks shipments end-to-end to ensure swift and accurate delivery of products.

If you're someone who takes real pride in getting things right, loves a fast-paced environment, and wants to grow with a brand that genuinely stands for something - this is the role for you.

What You'll Do:

• Coordinate FOB & Ex Works shipments with suppliers and customers' logistics teams, managing the end-to-end delivery process from stock readiness through to final customer delivery
• Monitor and manage On Time In Full (OTIF) performance across all customer deliveries
• Track orders against key milestones, flagging risks to delivery timelines early
• Liaise with customer-appointed freight forwarders, maintaining accurate shipment data on their portals
• Build strong working relationships with suppliers, retailers and logistics partners
• Handle all shipping paperwork - creating, reviewing, and keeping everything watertight
• Track 3PL shipments end-to-end and flag risks before they become problems
• Consolidate and communicate order requirements to the buying team
• Report on delivery performance and drive mitigation strategies
• Maintain a commercial mindset, balancing cost control with excellent service delivery

What You'll Bring:

• Experience in an operations, supply chain or logistics coordination role
• Strong understanding of FOB, Ex Works and end-to-end delivery processes
• Exceptional attention to detail - you notice what others miss, and take real pride in accuracy
• Clear, confident communication skills across all levels
• The ability to juggle multiple priorities without dropping the ball , deadline-driven and cool under pressure
• Collaborative, building strong relationships across internal teams, suppliers and retailers
• Resilient and adaptable in a fast-moving, high-growth environment
• Solid Microsoft Office skills, particularly Excel
• A proactive, solutions-first mindset - you fix it, you don't just flag it

Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.