Head of Later Living

Head of Later Living

Farringdon

About Us

Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

We have an exciting opportunity for an experienced Head of Later Living to lead the operational delivery and strategic direction of our national Later Living services.

You will provide senior leadership across a large and geographically dispersed service, shaping plans to improve both the quality and supply of homes for older people, while ensuring excellent customer outcomes, regulatory compliance and strong commercial performance.

As a key member of the MTVH Support leadership team, you will act as the organisational expert in Later Living, influencing service innovation, business growth and sector-leading practice.

Key aspects of the role include:

• Leading teams deliver high performance and excellent customer outcomes
• Driving delivery against Customer, Colleague, Commercial and Compliance KPIs
• Shaping and delivering strategic objectives for Later Living services and contributing to wider directorate priorities
• Leading service development, new business opportunities and innovative models across social and leasehold markets
• Acting as senior representative with commissioners, funders and external stakeholders
• Overseeing customer satisfaction, service quality, audit outcomes and continuous improvement
• Leading co-design approaches with customers and colleagues to enhance service delivery
• Providing sector leadership, ensuring services respond to national policy and emerging trends in housing for older people.

What you'll need to succeed

• Extensive senior leadership experience within supported housing, Later Living or care services
• Demonstrable experience managing large, dispersed teams and delivering high performance across multiple sites
• Strong financial acumen, with experience of budget accountability and delivering value for money
• Proven track record of developing business cases and contributing to service growth and innovation
• Experience working with commissioners, funders and external stakeholders across housing, health and social care
• Strong understanding of the needs of older people and the Later Living sector, including policy and best practice
• Excellent communication and influencing skills, including presenting at senior leadership or Board level
• Ability to build inclusive, high-performing cultures and lead through change
• Strong commitment to safeguarding and delivering safe, high-quality services

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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