European Customer Service Representative

Location: Wrexham Type: Permanent Hours: Full-time

Are you a customer-focused professional who thrives in a fast-paced, international environment? Do you enjoy building strong relationships, solving problems, and delivering exceptional service? If so, this could be an excellent next step in your career.

We're partnering with a global leader in advanced materials and chemical solutions, who are looking to appoint a European Customer Service Representative to join their high-performing Composite Materials team in Wrexham.

This is a pivotal, customer representative role where you will manage a portfolio of European customers, acting as their primary point of contact. You will take ownership of the full order lifecycle while working collaboratively across internal teams to ensure a seamless customer experience.

You'll play a key role in maintaining service excellence, supporting supply chain coordination, and driving customer satisfaction across a complex, international landscape.

• Manage customer orders end-to-end, from order entry through to delivery and invoicing
• Act as the main point of contact between customers and internal teams, including Planning, Logistics, Quality, and Sales
• Maintain accurate customer, pricing, and contract data within system(s)
• Manage customer portals, including order uploads, KPI tracking, and documentation
• Support the resolution of customer queries, complaints, rebates, and deductions
• Ensure export compliance and accurate preparation of shipping documentation
• Monitor customer performance metrics and proactively resolve any issues
• Identify opportunities to improve processes and enhance service delivery

• Experience in a customer service, order management, or supply chain environment
• Strong ERP system experience (SAP highly desirable)
• Understanding of export processes, invoicing, and customer account management
• Ability to manage complex orders and prioritise effectively
• Analytical mindset with a proactive approach to problem-solving
• Fluent in English, plus an additional European language (French, Spanish, or German preferred)
• Excellent communication and stakeholder management skills

• Salary: 32,000 - 39,000 (depending on experience)
• Life insurance
• Generous family leave policies
• Access to free language training (24 languages available)
• Additional local benefits
• Career development within a global organisation

This is an opportunity to join a forward-thinking, international business that values collaboration, diversity, and continuous improvement. You'll be part of a supportive team where your contribution has real impact and where you can develop your career on a global scale.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.