Service Management Partner

Job Type:

Build a brilliant future with Hiscox
 

Position:              Finance Transformation Programme Lead and Service Management Partner

Reporting to:       Chief Transformation Office - Finance

Location:              UK

Flexibility:            Permanent

The role

Finance Transformation Programme Lead and Service Management Partner is responsible for the implementation of a successful Finance wide transformation programme including outsourcing, centres of excellence, global process ownership, workforce plan and technology, data and automation.  Working closely with the CTO-Finance, Group CFO and the Finance Leadership Team to design, structure and deliver the programme.

The Service Management Partner is a strategic role responsible for embedding and evolving service management practices across a portfolio of services or business areas in partnership with our third party outsource provider. You will act as a trusted advisor to senior stakeholders, ensuring that services are designed, transitioned and operated in alignment with business needs and enterprise standards. You will also be responsible for ongoing service management and act as a conduit between the business and the outsource provider. You will lead service reviews, drive service improvement initiatives, and ensure that service performance is measured and optimised. This role requires a service management leader with deep operational expertise, strong influencing skills and the ability to operate across business areas.

Key responsibilities of this role

• Support the design of end-to-end transformation solutions and lead on the implementation.
• Lead the design and implementation of global processes and then centres of excellence
• Define and implement service management strategies across a portfolio of services, ensuring alignment with business objectives and enterprise standards.
• Build strong relationships with senior business stakeholders to understand service requirements and expectations.
• Lead service governance forums and service reviews, ensuring accountability for service performance and continuous improvement.
• Oversee major incident and problem management processes, ensuring effective resolution, communication and root cause analysis.
• Drive the development and adoption of service management frameworks, policies and standards across the organisation.
• Identify and deliver service improvement initiatives for your area, ensuring measurable outcomes and alignment with strategic goals.
• Provide leadership and mentoring to Service Management Leads and Analysts, building capability and promoting a culture of service excellence.
• Collaborate with delivery, transformation and business teams to ensure services are designed for operational excellence and customer satisfaction.
• Support the development of service cost models and contribute to budgeting and forecasting processes.

Must Haves

• Strong experience in leading complex transformation programmes, preferably in finance and / or insurance
• Significant experience in implementing best practice global processes
• Significant experience in outsourcing service management leadership roles, ideally within a large or complex organisation.
• Strong influencing and negotiation skills, with the ability to engage at senior levels.
• Experience leading and managing cross-functional teams and third-party suppliers.
• Demonstrated ability to drive change and embed service culture.
• Strong analytical and commercial acumen.

About Hiscox UK

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We ensure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong.

Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success.

Working life does not always have to be in the office so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

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Work with amazing people and be part of a unique culture