Operational Support Coordinator

Location: Birchwood, Warrington
Contract Type: Temporary
Pay Rate: 12.71 per hour
Start Date: 18/05/2026

Working Hours:
This role is a full-time position, requiring 40 hours per week with flexible rolling shifts between 6:30 am and 8:30 pm, including working 2 out of 4 weekends. After an initial training period of 3-4 weeks (Monday to Friday, 9 am - 5 pm), you will transition to a hybrid work model, spending 3 days working from home and 2 days in the Warrington office.

Why Join Us?
At EMS, we are dedicated to enhancing public safety through innovative electronic monitoring solutions. By providing services to the Ministry of Justice across England and Wales, we focus on rehabilitation and deterring individuals from breaking curfews. Together, let's create a safer society!

About the Role:
As an Operational Support Coordinator, you will be at the heart of our operations, ensuring that we meet our targets and deadlines while delivering exceptional customer service. Your responsibilities will include:

• Daily Operations: Identify, investigate, and manage data for daily/weekly reporting.
• Compliance: Raise necessary documents for non-compliance reporting to external agencies.
• Communication: Handle incoming and outgoing communications from all customers with professionalism and care.
• Diary Management: Organize court cases, update Microsoft Outlook, and manage team email inboxes.
• Liaison: Collaborate with internal personnel and external agencies, including Courts, Police, CPS, and Probation.
• Record Maintenance: Update and maintain required records and systems with accuracy.
• Quality Assurance: Conduct regular audits and quality reviews of work processes.

What We're Looking For:
To succeed in this role, you should possess:

• Attention to Detail: Excellent data entry skills and meticulous attention to detail.
• Target-Driven: Experience working towards KPIs and targets.
• Tech-Savvy: Proficiency in Microsoft Office and other relevant IT skills.
• Communication Skills: Strong verbal and written communication abilities.

Additional Requirements:
Candidates must pass the appropriate clearance for the role (BPSS/CTC) and meet ongoing training and development requirements.

Join Us Today!
If you're excited about this opportunity and ready to contribute to a safer society, apply now! Help us pave the way toward better public safety with EMS. Your journey starts here!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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