Borough Green - Sales Support Administrator

Overview/ Job Description:

Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core.

We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided.

Customer services responsibilities

Answering telephones enquiries - UK and Export

Responding to Customer Emails - UK and Export

Daily/Weekly/Monthly reporting to Customers

Creating new customer accounts - UK and Export

Processing quotes and orders on IT System

Part identification using external websites/spreadsheets

Check part number supersessions on external websites

Identify part lead times and confirm to the customer

Releasing pick tickets and check back orders

Raising commercial invoices for despatch

Part ship and contact customers when stock is booked in

Downloading spares guides as required

Monitoring service repairs

Dealing with service queries

Advising customer of warranty invalidations

Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment

Issue repair job numbers to service customers

Dealing with customer complaints and returns

Reports

Assist with other departments as required

Liaison with other departments

Service support responsibilities

Account management for service customers

Service support for partners

Ensuring smooth flow of work through workshop

Obtaining Purchase Order numbers for repairs

Monitoring statuses of repairs

Responding to new customers

Ensuring correct invoicing on repairs

Liaising with Purchasing for timely delivery of parts

Liasing with customers regarding receipt and return of units

Supporting the effort to reach service revenue targets

Qualifications and Skills:

• IT literate (Word, Excel)
• Good organisational skills
• Good telephone manner
• Good attention to detail
• Conscientious with a strong sense of quality
• Strong customer focus
• Ability to work and take instruction from Managers but also to work independently.
• Self-motivating with ability to prioritise own workload

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.