Are you a detail-driven professional who thrives on keeping things running smoothly behind the scenes? This is your chance to step into a pivotal role where your organisational skills and sales know-how will directly contribute to business growth and customer success. About the Role The Sales Support Executive plays a pivotal role in supporting the Sales department, working closely with Account Managers, Business Development Managers, Third Party Intermediaries (TPIs), our direct sales teams, and both onshore and offshore, as well as Customer Operations. The primary focus of the role is to drive contract conversions, ensuring timely and accurate completion. You will liaise with TPI suppliers to maximise conversion volumes, which may include preparing and issuing quotes. In addition, you will provide essential sales support to the Account Management and Business Development teams, contributing to the overall success of acquisition efforts. Collaboration with the...

About the role We’re looking for a driven and empowering Senior Manager – Internal Sales and Sales Support to lead our SME Retention, SME Acquisition and Sales Support Teams. In this high‑impact role, you’ll create a culture of excellence across our internal sales function, ensuring we retain and grow our SME customer base while delivering compliant, efficient and high-quality contracting processes. You’ll work closely with the SME Retention and Acquisition Team, the Commercial Sales Lead, and the wider leadership group to develop and deliver effective retention and acquisition strategies. This includes reducing churn through proactive and point‑of‑exit retention activity, growing market share through outbound acquisition, and ensuring accurate forecasting and performance reporting. Alongside this, you will partner with the Sales Support Team Contracts Manager to ensure that all contracts – both retention and acquisition – are produced accurately, on time and in line...