About us
We are a contact centre-based business supporting a range of financial services in collections and recoveries. We work with customers who have fallen behind with their repayments and it’s our job to have conversations which understand people’s situation and find the right solution for them to get back on track.
We want to empower all of our people to be comfortable to be themselves at work. It’s why we strive to create and maintain a culture which is firmly grounded in our core values of: We Care, We Find a Better Way and We are Inclusive and Collaborative. Our culture is defined by the way we treat our consumers and the way we treat each other: with integrity, respect and fairness.
Diversity brings different thinking styles and perspectives. It builds our creativity and enhances our understanding of the different communities that make up our society. The more we understand, the easier it is to deliver the right outcomes for our consumers.
The Cabot Credit Management family includes Cabot Financial, Wescot, Orbit, DLC and Mortimer Clarke Solicitors in the UK, which in turn is part of Encore Capital Group.
Cabot Careers
"We're a family, that's what I love about working here"
Why work with us?
Helping our colleagues to feel like a community and enabling them to support good causes in the communities we work in, is hugely important to us.
Whether its all of our UK brands (Cabot Financial, Wescot, Orbit, DLC and MCS) coming together at events like our sponsored cycle ride of 975 miles (Lands’ End to John O'Groats) or more local fundraising and awareness events, we couldn't be prouder of the effort, togetherness and time our colleagues give and the impact they have.
We also have things like breakfasts and coffee mornings all geared at creating community, inclusion and belonging. It's all part of making Wescot feel like a place people want to be.
What we do
We are a contact centre-based business supporting a range of financial services solutions for collections and recoveries. We work with customers who have fallen behind with their repayments. Our job to have conversations with these customers to understand their situation and find the right solution for them to get back to financial health.
We are authorised and regulated by the UK Financial Conduct Authority. We are a member of the Credit Services Association and are proud to be at the forefront in helping to shape best practice standards for the industry.
We are authorised and regulated by the UK Financial Conduct Authority. We are a member of the Credit Services Association and are proud to be at the forefront in helping to shape best practice standards for the industry.
Mission:
Creating pathways to economic freedom.
Vision:
We help make credit accessible by partnering with consumers to restore their financial health.
Creating pathways to economic freedom.
Vision:
We help make credit accessible by partnering with consumers to restore their financial health.
Company culture
We want to empower all of our people to be comfortable and be themselves at work. It’s why we strive to create and maintain a culture which is firmly grounded in our core values of:
- We Care
- We Find a Better Way
- We are Inclusive and Collaborative
Our culture is defined by the way we treat our consumers and the way we treat each other: with integrity, respect and fairness.
Diversity and Inclusion
Building a diverse and inclusive culture that’s reflective of our customers and our communities is one of our top priorities. We know it maximises our innovation and creativity, reduces bias in our decision-making and ensures everyone can thrive at work. We embrace diversity in our daily work life and celebrate it throughout the year by asking our colleagues to tell their stories and share their experiences.
Career Development
Here at Cabot Credit Management, we actively promote our people and fully believe in helping them achieve their goals. We will provide the training, coaching, and mentoring that will support your development and grow you as an individual to reach your true potential.
Comprehensive Induction
All colleagues will receive a comprehensive induction upon joining, which will provide the foundation needed to confidently move you into your role. Further training and development opportunities are made available to you to help improve your skills and ensure you continue to learn and develop throughout your career. We know professional qualifications and development are important to you as well, so we offer a range of learning programmes, some of which are accredited by the Institute of Customer Service, Chartered Management Institute, and other leading organisations such as Insights Discovery. During your time at you will have access to a wide variety of learning solutions made available through multiple channels, including eLearning.