Action for Carers (Surrey)

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. In this role, you will: Provide information, guidance and signposting to carers. Assess needs and identify potential risks. Respond to enquiries with empathy, professionalism and sensitivity. Connect carers with appropriate support, both within our organisation and beyond. Help ensure carers feel informed, valued and supported. How to Apply: Please submit your CV and a covering letter. Please answer the following two questions within your covering letter: 1. What is it about this...

As a Carer Advice and Guidance Advisor, you will be the primary point of contact for carers with complex needs, responsible for managing a full caseload and providing end-to-end casework and support. Working predominantly remotely (Teams/phone), the Advisor conducts thorough, person centred needs assessments and develops personalised, outcome-focused action plans for carers and their families. This role involves providing in-depth advice, advocating on behalf of carers, and helping them navigate the health and social care system. This role requires high proficiency in digital tools to manage the blended casework modelunpaid carers seeking support, information and guidance. This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. In this role, you will: Manage a caseload of carers, acting as their key point of contact Conduct comprehensive needs assessments using a whole family approach Provide...

As an Adult Carer Activities & Engagement Coordinator, you will deliver a programme of in-person and online support for adult carers. The role involves leading community-based hubs, facilitating online sessions, and building a network of volunteer-led community activities across Surrey. In this role, you will: Act as the lead for service delivery within an assigned area Plan and lead regular in-person Carers Engage and Connect Hubs in your area, including weekday and weekend options Take day-to-day responsibility for the monitoring of delivery venues; ensuring locations are accessible, safe, and appropriate for the specific needs of the carer group Facilitate a range of sessions including informal drop-ins, structured peer support, training workshops, and wellbeing activities Develop and coordinate a timetable of volunteer-led activities in the community (e.g., walking groups, book clubs, cinema trips) What are we looking for? We're looking for people who:...