Leeds Federated Housing Association Ltd

Job Title: Customer Experience Advisor Location: Leeds Salary: £26,969 per annum Job Type: Permanent, Full time. Office Based - Monday to Friday. Do you enjoy talking to people and helping to solving problems? Are you ready to make a difference with customer interactions? Leeds Federated is looking for Customer Experience Advisor to join our Service Improvement Team. As a key member of our customer service team, you'll be the first point of contact for tenants and residents across our housing services. You'll handle a range of enquiries, from general questions to maintenance and repairs, and ensure these are dealt with promptly and accurately. You'll also support colleagues with essential administrative tasks, helping to keep our services running smoothly and efficiently. What you'll do: Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance Deliver excellent customer service, providing a...