The Talent Set

Interim Supporter Experience / Customer service Support Role Overview The Talent Set are delighted to partner with our client on a fantastic Interim Supporter Experience role. This on-site position will help enhance supporter engagement across a health-focused charity, ensuring positive interactions, thoughtful communications and reliable service throughout the supporter journey. Key Responsibilities Manage day-to-day supporter enquiries across appropriate channels. Provide timely, accurate and empathetic responses. Maintain clear records and ensure supporter information is handled appropriately. Identify opportunities to improve supporter communications and service processes. Work collaboratively with colleagues to resolve queries and deliver consistent experiences. Prepare updates and insights on supporter feedback, trends and recurring issues. Person Specification Experience in supporter services, customer experience, customer care or a...

Role Overview: The Talent Set are delighted to partner with our client on a fantastic Senior Acquisition Officer role. This position involves developing and delivering multi-channel supporter acquisition campaigns to grow the supporter base, enhance engagement, and maximise fundraising income within a dynamic charity environment. Key Responsibilities: Lead the planning and execution of supporter acquisition campaigns across digital, offline, and telemarketing channels to attract new supporters. Develop compelling communication products and activity plans aligned with organisational strategy, budgets, and timelines. Manage relationships with internal teams and external agencies, ensuring timely and accurate delivery of creative assets and campaign elements. Analyse campaign performance and KPIs, providing insights to inform optimisation and future strategies. Monitor and manage campaign budgets, reforecasting and maintaining cost efficiencies. Oversee data...

Role Overview: The Talent Set are delighted to partner with our client on a fantastic Senior Retention Officer (IG) role. This position is vital in developing and delivering supporter retention programmes, creating compelling multi-channel communications to foster long-term engagement and maximise supporter lifetime value. Key Responsibilities: Lead the design and implementation of supporter retention and development campaigns across multiple channels, ensuring objectives are met within budget and deadlines. Collaborate with internal teams and external suppliers to develop creative materials, managing projects from brief through to delivery. Analyse campaign performance, providing insights and optimisation recommendations to enhance supporter engagement and retention. Manage supporter data, ensuring records are accurate and compliant with data protection regulations. Monitor and control campaign budgets, contributing to forecasting and reforecasting processes....

Role Overview The Talent Set are delighted to partner with an amazing health charity on a fantastic Senior Trusts Officer role. This position offers an opportunity to manage and develop trust portfolios, ensuring compliance and delivering excellent stewardship in support of the charity's objectives and beneficiaries. Key Responsibilities Oversee the administration and management of trust portfolios, ensuring compliance with relevant policies and regulations. Develop and maintain strong relationships with trust stakeholders, providing clear and timely communication. Prepare accurate reports, schedules, and correspondence for trustees and other relevant parties. Collaborate with internal teams to ensure trust requirements are met, including financial management and record-keeping. Assist in the development of policies and procedures relating to trust management. Monitor trust performance and address any issues or queries promptly, maintaining high standards of...