IRIS Recruitment

Domestic Abuse Manager Amber Valley, Derbyshire Dales, Erewash and South Derbyshire £33,149 - £38,206 per annum This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants. Are you an experienced Domestic Abuse or Victim Services Manager? Do you want to join a growing, passionate team dedicated to helping survivors of domestic abuse live safer, healthier lives? We have an exciting opportunity for an experienced and resilient Manager to join us, leading and supporting teams that provide vital refuge and community-based services to adults and children affected by domestic abuse. Who We Are Our charity provides Ofsted Regulated refuge and community based (outreach) care and support to adults and children who are experiencing domestic abuse. We're part of the wider organisation and we offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe...

Resident Insight and Improvement Officer York £19,994.52 per annum Permanent, Part Time (21 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role We are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience. Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful...