Sytner

The Front of House (FOH) Manager oversees all customer-facing operations within the service department to ensure a seamless, welcoming, and efficient client experience. This role manages the FOH team, maintains service standards, coordinates with back-of-house and other departments, and ensures smooth daily operations. Key Responsibilities Customer Experience & Service Quality Ensure all customers and visitors receive excellent, professional, and timely service. Monitor customer flow and adjust staffing or processes to maintain efficiency. Handle escalated customer concerns, complaints, and special requests. Maintain a clean, organized, and welcoming front-of-house environment. Staff Leadership & Training Recruit, train, schedule, and supervise FOH staff (receptionists, hosts, service reps, etc.). Conduct regular performance evaluations and provide ongoing coaching. Lead staff meetings and ensure team alignment with service standards and...