Pontoon

Job Title : Customer Service Representative Location : Leeds City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, (Apply online only) Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 6 months Start Date : October 12th 2026 We're passionate about making a difference to our customers lives and we need people who share the same vision. As an Embark Customer Service Advisor, you'll be responsible for: Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers. Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts. Advising the client how to add or withdraw funds and providing guidance on our platform. Recording customer interactions to ensure an accurate audit trail is available. Always striving to provide a solution for each customer. Our advisers need to build an...