Reed Talent Solutions

Contingent Investigator - Mass Claims (Deferred Payment Credit) Financial Ombudsman Service Fully Remote (UK only) At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people's lives. We're looking for experienced Investigators with a background in deferred payment credit (DPC) complaints to join us on a contingent basis. This is a home-based contracting role where you'll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. What you'll be doing Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions Managing your own caseload, progressing cases efficiently while maintaining quality standards Speaking with customers and businesses by phone and email to clarify facts, manage expectations,...