Sopra Steria

An exciting opportunity has been created following the successful attainment of a contract with National Savings & Investments (NS&I), and the aim of becoming the UK's largest and most trusted financial service provider, we will provide both contact centre and administrative solutions to help assist its 25 million customers. Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account. Whatever the type of query, we will be there to assist them in whatever way we can; either online, by phone or by post and in doing so, delivering the best experience we can. As part of the central Internal Audit function, this role plays a key role in delivering independent third line assurance across the NS&I account. The role reports to the Head of Risk, Compliance and Audit Oversight, Financial Services, and works...