Adecco

Job Title: Process & Debt Recovery Officer Location: Havering (Office-based with some home working available) Salary: 18.92 hour PAYE Term: Temp, initially 3 months The Opportunity Our client is seeking a dynamic Process & Debt Recovery Officer to become part of a vibrant Highways, Traffic & Parking team. This role presents an exciting chance for an individual with exceptional customer service skills who thrives on problem-solving, investigating cases, and making fair, evidence-based decisions. Key Responsibilities In this engaging position, the successful candidate will: Investigate and respond to parking-related challenges, representations, and appeals. Review evidence and make decisions in line with legislation and council policies. Handle customer enquiries via telephone, email, and written correspondence. Manage Penalty Charge Notice (PCN) processes from issue through to resolution. Process debt recovery cases and liaise with enforcement agents as...