Grassroots Recruitment Ltd

Customer Service & Operations Manager Salary: £48,000 - £57,000 depending on experience + profit share bonus, typically c.£6,000-£8,000 Location: Stockport Type of Work: Full-time, permanent Office-based with hybrid working available Are you an outstanding Customer Service Manager who knows how to build a high-performing team, raise standards and continuously improve the way a customer service function operates? Our client is looking for an experienced customer service leader to take responsibility for an established team of approximately 10 Customer Care Representatives and a Team Leader. You will already have a strong track record of delivering excellent customer service, developing people and managing performance; the opportunity here is to go further, introducing greater structure, accountability and measurable improvement across the function. This is a hands-on leadership role with a significant continuous improvement remit. You will use KPIs, service...