Office Angels

Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler! Job Title: Temporary Complaints Handler - 3 months Location: Covent Garden Start Date: ASAP Duration: 3 months Pay: 19.23 Hours: 09:00 - 18:00 - fully office based Role Purpose As a Complaints Handler, you will be the voice of reason for customers, guiding them through their concerns from initial receipt to resolution. Your role is crucial in ensuring that each case is handled professionally, fairly, and in compliance with company policy and regulations. Key Responsibilities: Manage a diverse portfolio of customer complaints, ensuring timely resolution. Conduct thorough investigations by reviewing evidence and collaborating with internal teams. Assess complaints objectively to deliver...