Huntress - Maidstone

We are currently recruiting on behalf of our client for a proactive and detail-driven Call Centre Performance Analyst to join their Customer Service Centre. This is a varied and insight-led role, offering a fantastic opportunity for someone who enjoys turning data into action and helping teams deliver genuinely great customer service. Key Responsibilities: Supporting resource planning and forecasting to ensure the right people are in place when customers need them Monitoring live customer demand and helping the operation respond in real time Reviewing customer interactions and verifying complaints, providing meaningful feedback to support team development Producing performance reporting that helps Team Managers understand what's working and where improvements can be made Coaching colleagues to improve performance and support their development Supporting the wider Customer Service Centre, including frontline customer support and light supervisory duties when required...