Huntress - Maidstone

We are currently recruiting on behalf of our client for an experienced and inspiring Contact Centre Manager to lead their Customer Service Centre teams. This is a strategic leadership role offering a fantastic opportunity for someone who is passionate about driving performance, developing high-performing leaders, and shaping the future of a growing customer service operation from the outset. Key Responsibilities: Leading and inspiring Customer Service teams to deliver outstanding performance against operational, quality, compliance, and reporting standards Championing outstanding customer service, including inclusive and accessible support for customers in vulnerable situations Creating an engaging, inclusive, and supportive working environment, leading on colleague engagement, wellbeing, and performance Building strong relationships with internal and external stakeholders to influence and drive service improvements Leading, coaching, and developing a team of managers,...