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Contact Centre Team Manager Join a customer-focused organisation where service excellence is at the heart of everything they do. This is an opportunity to lead, develop and inspire a high-performing contact centre team, ensuring customers receive outstanding support while driving operational performance and continuous improvement. Role Overview Location: Watford (3 days per week on-site) Package: Competitive salary and benefits Duration: 12-month FTC Industry: Customer Service / Contact Centre/ Regulated environment What You'll Be Doing Lead and motivate a team of Contact Centre Advisors to consistently deliver exceptional customer experiences. Drive performance against service levels, quality standards and key operational KPIs. Coach, mentor and develop team members through regular feedback, one-to-ones and personal development planning. Manage attendance, absence and performance in line with company policies and procedures. Monitor real-time team...