Office Angels

Customer Service Administrator Location: Crawley Hours: Monday to Friday 9am - 5pm Salary: 12.83 per hour Duration: Temp to Perm About the Role We're looking for a proactive and friendly Customer Service Advisor to join our team. This role is focused on contacting customers and third parties by phone, gathering information, updating records, and providing excellent service throughout the customer journey. What you'll be doing Speak to customers and third parties via phone, email, text, and other communication channels. Make outbound calls to gather information and progress customer enquiries. Accurately update and maintain customer records on internal databases and systems. Join daily team catch-ups, share updates, and contribute to a positive team environment. Handle a variety of customer questions and support colleagues across different areas when required. Follow up on outstanding information and ensure customer records remain up to date. Take...