Spider

Customer Service Manager Spider are advertising on behalf of a group of companies who are looking for an experienced Customer Service Manager who has experience of managing busy customer service and sales teams . This is a full-time role, based at their offices on the outskirts of Colchester, Essex. Due to location of the offices own transport is essential. Company benefits include: Competitive Salary: £45,000 per annum , depending on experience and pension scheme Holiday: 25 days annual leave per year plus Bank Holidays About the role: As the successful Customer Service Manager , you'll work closely with other divisions in the group to deliver excellent customer service, team performance and support the groups continued growth. Main duties and responsibilities: Direct line management of team to ensure responsiveness, efficiency and retention of customers. Monitor, analyse and improve performance based on KPI s. Manage and ensure timely resolution...