ASC Connections

Our client is a global manufacturer of advanced industrial machinery, supplying market-leading equipment to customers across a wide range of manufacturing sectors. Due to continued growth, they are looking to appoint a Technical Support Engineer to join their UK technical support team. Working with cutting-edge automated machinery, you'll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same. Technical Support Engineer Responsibilities Provide remote technical support to customers and field service engineers. Diagnose mechanical, electrical, CNC and software-related faults. Support customers via telephone, email and remote diagnostic systems. Analyse machine alarms and identify effective technical solutions. Escalate complex issues to specialist engineering teams...