Progress Rail

1st LINE IT SUPPORT SPECIALIST SANDIACRE, NG10 5AN (ONSITE) COMPETITIVE SALARY Are you passionate about technology and providing exceptional support? We're looking for a proactive and customer-focused 1st Line IT Support Specialist to join our globally dispersed IT Service Desk team. THE ROLE: As a 1st Line IT Support Specialist, you will be required to: Be the first point of contact for IT support, assisting end users across our global network Troubleshoot and resolve common technical issues in real time - from software functionality and operating systems to network connectivity and browser problems Manage incident resolution and escalate complex issues to Tier 2 support when needed Handle imaging and deployment of computers, ensuring smooth setup and configuration Maintain accurate stock records and support inventory management Document fixes and contribute to our IT Knowledge Base Collaborate closely with our global IT teams in the US, Italy, and...