Reed

Vehicle Quality Complaints Handler Location: Hybrid/Remote working 1 day in the office Salary: £30,000 - £33,000 The Role An established and growing financial services organisation is seeking a Vehicle Quality Complaints Lead to join its specialist complaints function. This is a key, lead-level position within the team, offering a high degree of ownership, autonomy, and accountability . You will take full responsibility for managing complex vehicle quality disputes end-to-end, acting as the subject matter expert and primary decision-maker across your caseload. You'll play a crucial role in shaping outcomes, influencing stakeholders, and ensuring fair, consistent decisions in line with FCA regulations and Financial Ombudsman Service (FOS) expectations. Key Responsibilities Take full ownership of escalated vehicle quality complaints , managing cases from investigation through to final response Act as a lead decision-maker , applying expertise and judgement to...