IDEX Consulting Ltd

Overview We are seeking an experienced and proactive Administration Team Leader to oversee the day-to-day running of a busy client services administration function within a professional financial services environment. This role is responsible for leading, developing and supporting an administration team to deliver excellent client outcomes, operational efficiency and high service standards. The successful candidate will be a people-focused leader with strong organisational skills, a collaborative approach and a commitment to continuous improvement and regulatory excellence. Key Responsibilities People Leadership & Development Lead and manage the administration team on a day-to-day basis Provide direct line management, coaching and ongoing support to team members Conduct regular 1:1 meetings, performance reviews and feedback sessions Set clear expectations and monitor performance against agreed service standards and KPIs Support recruitment activities, onboarding...